FAO.org

Home > Employment at FAO > iRecruitment > iRecruitment FAQ's
Employment at FAO

iRecruitment - FAQ's

General Questions

1. What is iRecruitment?

1. What is iRecruitment?

iRecruitment is a web-based application that provides a full-cycle recruiting solution and facilitates the job application and recruitment process for The Food and Agriculture Organization of the United Nations (FAO).

2. How does the application process work?

2. How does the application process work?

Applicants must register to create an online profile in iRecruitment to apply for vacancies within FAO. It is important to ensure that your online profile is thoroughly completed with full details on personal information, work experience, language and skills, and academic qualifications. Incomplete application will be disqualified.

For International Professional posts, National Professional posts, Senior vacancies and General Service posts, applicants must apply via the iRecruitment system. To apply for a job, you must:

1. Register on FAO’s iRecruitment site;
2. Create and complete your profile;
3. Go to the ‘Jobs’ tab and carry out a ‘Search’;
4. Select your vacancy of interest, and click ‘Apply now’ icon;
5. Submit your application for the vacancy selected, following system prompts

For other types of vacancies such as Projects post and Consultancies, you will need to review the “How to Apply” section on the vacancy announcement for application details.

Please note that it is recommended that you use Microsoft Internet Explorer rather than different web browser (Mozilla Firefox, Opera, Chrome, Safari - Mac computer) because you will not be able to get the optimized version of the iRecruitment system. You will also need to disable the pop-up blocker to enable the Application Wizard to launch. As iRecruitment is only available in English, please select the display language setting as “American English”.

When applying for a specific advertised post, applications must be received before the closing date as stated on the Vacancy Notice. Applications received after the application deadline will not be considered.

To register, go to iRecruitment from any computer with Internet access and click on the selection that describes your applicant status (external applicants, FAO ex-employee, or current employee). After the closing date of a position, all applications will be screened by the hiring division. You can check the status of your application by logging into your account. All applicants will be notified electronically once the vacancy is closed

3. I am having a technical problem with my computer that is stopping me from completing the application or applying for a job. What can I do?

3. I am having a technical problem with my computer that is stopping me from completing the application or applying for a job. What can I do?

It is recommended that you use Microsoft Internet Explorer rather than different web browser (Mozilla Firefox, Opera, Chrome, Safari - Mac computer) because you will not be able to get the optimized version of the iRecruitment system. We also recommend that you disable the pop-up blockers from your internet browser to enable additional windows such as the application wizard to open. Disabling pop-up blockers is usually done in the Tools menu section.

As iRecruitment is only available in English, please select the display language setting as “American English”. This can be found in under the “My Account” tab, select the “Additional Information” tab, the field is Display Language.

If you are using a Mac computer and are unable to utilize Microsoft Internet Explorer, you should be able to access iRecruitment using Safari. You will need to disable the pop-up blockers. You should also be aware that some of the drop down menu might also not display properly. If your access to iRecruitment is still not working properly, please try to use a PC with Microsoft Internet Explorer.

If you are having problems creating a profile or applying to a post in the iRecruitment system, please consult our iRecruitment Guidelines or Guidelines to “Browser Setting and Requirements

4. I am having trouble connecting to FAO Employment site. What is the problem?

4. I am having trouble connecting to FAO Employment site. What is the problem?

There could be a number of causes:

Please note that it is recommended that you use Microsoft Internet Explorer rather than different web browser (Mozilla Firefox, Opera, Chrome, Safari - Mac computer) because you will not be able to get the optimized version of the iRecruitment system. We also recommend that you disable the pop-up blockers from your internet browser to enable additional windows such as the application wizard to open.

There may be a problem with your Internet connection. Please check with your Internet Service Provider.

FAO Employment may be experiencing high system traffic or is unavailable due to scheduled maintenance. Please try again later.

You may be experiencing a problem with your browser. FAO Employment currently supports Internet Explorer 6.0.

Registration and password

1. How do I register and create my online profile/PPF?

1. How do I register and create my online profile/PPF?

You can access iRecruitment from FAO employment website . Then select the button. This will take you to the iRecruitment home page. Once on this page, click on the button “Register Today” located in the login section. You will follow the system promptsby providing a valid email address (which will be your iRecruitment username for future visits), type your family name and first name, and a password.

Please note that you do not need to enter a FAO Index number as this is only requested from current or former FAO Employees.

Once you have completed the registration, the Create Account page will be displayed. Click on the “Create My Account” button and enter all the required information. Remember to save regularly to ensure that the session does not expire.

When your online profile is ready, please go to the tab “Personal Information”, scroll down to the “Documents” section and click on the button “Refresh My Resume”. A system-generated Personal Profile form (PPF) will be created and placed under your Documents section.

2. What is my FAO index number?

2. What is my FAO index number?

This is only applicable for current and former FAO Employees. If you have not been employed by FAO, you will register without an index number.

If you were employed by FAO and do not remember the FAO index number, please email irecruitment@fao.org to request this information. You will need to provide the dates of employment and project/division that you worked in.

3. Can I change my password and email?

3. Can I change my password and email?

If you wish to change your password or email, please log-in via the “Returning visitors” section with your existing email and password. Then go to “My Account”, “Login Information” section to change your password and to “Personal Information” page to change your e-mail address. Remember that if you provide a new email address, that will become your new username as well.

4. What do I do if I use the “forgot your password” link and still cannot log in?

4. What do I do if I use the “forgot your password” link and still cannot log in?

If you do not remember your iRecruitment password, please click on “Did you forget your password?” (under the login box). After typing in your email address a new password will be sent to you by email shortly. Once you enter this temporary password, the system will prompt you to change it.Please type the temporary password as “current password” and choose a new one that you will need to type twice as “new password”.

If you use the “forgot your password” link and do not receive a new password (due to your e-mail settings) or the new password you receive still does not work, please email us at iRecruitment@fao.org and in the subject of the email type: “Password problems”

5. I cannot log back in due to inactivity. What do I do?

5. I cannot log back in due to inactivity. What do I do?

If your access has been timed out and you are logged out due to inactivity, we recommend that you close all of your internet browser windows to clear your recent history and try to log in again.

Please note that we recommend that you use Microsoft Internet Explorer rather than different web browser (Mozilla Firefox, Opera, Chrome, Safari, etc) because you will not be able to get the optimized version of the iRecruitment system. We also recommend that you disable the pop-up blockers from your internet browser to enable additional windows such as the application wizard to open. Disabling pop-up blockers is usually done in the Tools menu section.

If you are using a Mac computer and are unable to utilize Microsoft Internet Explorer, you should be able to access iRecruitment using Safari. You will need to disable the pop-up blockers. You should also be aware that some of the drop down menu might also not display properly. If you access to iRecruitment is still not working properly, please try to use a PC with Microsoft Internet Explorer.

If you are completing or updating your profile or if you are attempting to submit an application, we recommend that you copy and paste information from your CV to your iRecruitment profile using the keyboard short-cut combination of Ctrl + C to copy and Ctrl + V to paste. This will ensure that your access is not timed out due to inactivity

Completing On-line Applications

1. Where can I complete an application ?

1. Where can I complete an application ?

For International Professional posts, National Professional posts, Senior vacancies and General Service posts, you will need to apply via the iRecruitment system.

To apply for a job, you must:

1. Register on FAO’s iRecruitment site;
2. Create and complete your profile;
3. Go to the ‘Jobs’ tab and carry out a ‘Search’;
4. Select your vacancy of interest, and click ‘Apply now’ icon ;
5. Submit your application for the vacancy selected, following system prompts.

For other types of vacancies such as Projects post and Consultancies, you will need to review the “How to Apply” section on the vacancy announcement for application details.

Please note that it is recommended that you use Microsoft Internet Explorer rather than different web browser (Mozilla Firefox, Opera, Chrome, Safari - Mac computer) because you will not be able to get the optimized version of the iRecruitment system. You will also need to disable the pop-up blocker to enable the Application Wizard to launch. As iRecruitment is only available in English, please select the display language setting as “American English”.

2. Can I save my application before I finish completing it?

2. Can I save my application before I finish completing it?

When you are entering information in the system, please click frequently on the “Save” button. Upon completion of all required information, please go to the tab “Personal Information”, scroll down to the “Documents” section and click on the button “Refresh My Resume”.This is how the system creates your Personal Profile Form (PPF).

You may apply for a job without completing all of the fields of the application, however if the relevant information are missing, your candidature will not be considered by the recruiting unit. In order to be fully considered for a vacancy, make sure you return to iRecruitment and fully complete your profile (by using the "My Account" link from the home page) and apply to the vacancy prior to the closing date.

3. My mother tongue is not listed. How can I enter this information?

3. My mother tongue is not listed. How can I enter this information?

The languages information is under the Skills section. It is important for applicants to indicate their skills in the UN Official language skills as well as other languages.

The “Languages – Other” show only the most widely spoken languages (excluding those listed under “Languages – Official”). Please select “Languages –Other” skill type, and “9002. Other Language(s) Spoken” for the name of the skill, and then type the name of non-listed language you speak in “Other Information” field. You can enter more than one language in this field, separating them by a comma.

4. Do I need to fill in all fields in the online application form?

4. Do I need to fill in all fields in the online application form?

You must complete all the information such as personal information, work experience, language and skills, academic qualifications; in order for your candidature to be properly evaluated. Incomplete applications will not be considered and will be disqualified.

5. How can I attach documents/cover letters?

5. How can I attach documents/cover letters?

There is a “Documents” section that is part of the online application process. In that section, you simply click the “Add another Document” button. From there, you will be able to browse to the location of your document, select it, enter a description of the document, and define the type of document. Click the “upload” button and your document will be attached to your application package.

All documents are part of your complete application package and will be viewable for any vacancy to which you apply. You should either attach general documents that are applicable to all positions for which you apply or you should name your documents specifically to relate them to the vacancy to which they apply, (ex: Cover Letter IRC2222).

Anytime you attach documents or update your application/profile details, be sure to click “Save” and “Refresh Resume” in order for your system generated profile to reflect the changes made.

6. How long does it take to complete the online application?

6. How long does it take to complete the online application?

The time it takes depends on several factors including the amount of work experience and education you have to enter, how fast you can type, etc. You should allow 20 to 45 minutes for the total process. You can speed up the process by collecting important information about previous work experience, education, certifications, etc., before you start creating your application.

7. What should I include in my education profile?

7. What should I include in my education profile?

Your education profile should include all post-secondary education you have received from an accredited institution. Accredited institutions are those that have been recognized or otherwise sanctioned by competent authorities in participating countries. A list can be found via the UNESCO Web site.

8. Is my profile information kept confidential?

8. Is my profile information kept confidential?

FAO values your privacy and is committed to maintaining the security and confidentiality of your data. Please refer to the FAO Employment Privacy Statement for more details.

9. What does the magnifying glass icon mean?

9. What does the magnifying glass icon mean?

The magnifying glass icon in our Job Site means that there is pre-defined data that belongs in that field. You should click on the icon and then click the “Go” button in the Search area (there is no need to entry any criteria). The system will provide a list of approved values for that field in the “Results” section. To choose the value you want, click the “Quick Select” icon in the row of the value. You can also enter the “%” symbol into the field next to the icon and click tab to see the list of values available to choose from.

10. I updated my account and the new information is not reflected in my Personal Profile Form (PPF)

10. I updated my account and the new information is not reflected in my Personal Profile Form (PPF)

If this happens, go to the personal information section of your account and click on the “Refresh my resume” button, then on the “Print PPF” button. This should refresh the information in your profile.

11. How do I print/save my PPF?

11. How do I print/save my PPF?

If you need to print/save a copy of the PPF, you will click on the “personal details” section and in the bottom left of the screen select the “Print PPF” button. From here you can also save your PPF to your computer as a pdf document. Note that you have access to your account information, job application history and status 24 hours/7 days a week.

12. Do I have to pay an application, processing, interviewing or training fee?

12. Do I have to pay an application, processing, interviewing or training fee?

FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees), nor will we request information about your bank account during recruiting.

FAO is aware of various schemes, being circulated via e-mails, from Internet web sites, and via regular mail or fax, falsely stating that they are issued by or associated with FAO and/or the United Nations.

These schemes may seek to extract money and in some cases personal details from the recipients of such correspondence. Such schemes are fraudulent.

The schemes consist of letters, sent either via e-mail, fax, regular mail, or from web sites, which appear as various proposals from people purporting to be officials of FAO or other United Nations entities. The correspondence and other documents, e-mails addresses and web sites may be made to look like they originate with the United Nations. For example, they may contain official-looking United Nations stationery, including the United Nations emblem or name, or some variation thereof, and e-mail or web site addresses, including either or both of the words "United Nations" or some similar name, or the name of a real United Nations entity or fictitious one. As a cautionary measure, kindly disregard messages soliciting such information.

Applying for Vacancies

1. How do I apply for a vacancy?

1. How do I apply for a vacancy?

Step 1: Register with FAO iRecruitment

To register with our iRecruitment job site you will need to enter your email address and password. Click on the Register Today link on the login page and enter the required information.

Step 2: Create your Online Application

Enter personal and professional information to complete your on-line application. Click on the each tab at the top of the screen to enter personal data, employment history, educational qualifications, skills and other required information. You should keep this information current and return to update it as necessary.

Step 3: Search for Job Vacancies

After you have created your online application you can search and view information about open vacancies. Click on the Jobs tab to display vacancies available.

Step 4: Apply to Vacancies

When you find a vacancy of interest, simply Click on the Apply Now icon to link you application to the vacancy.

You will find more detailed information to guide you through the above steps in our Guidelines available on each iRecruitment screen.

2. Can I apply for more than one job at a time?

2. Can I apply for more than one job at a time?

Yes, once you have completed your online profile in iRecruitment you can apply to multiple vacancies that are currently open. The online profile you created and/or last updated will still be in the system available for you to apply for other vacancies.

3. Can I submit customized on-line applications for specific vacancies?

3. Can I submit customized on-line applications for specific vacancies?

No. Your on-line application stored in iRecruitment is the same for all vacancies for which you wish to apply. We encourage you to attach a cover letter under the “Documents” section. We advise you to indicate clearly the number of the vacancy announcement (IRCXXXX) in the title of the document you are attaching.

4. How do I know that my application has been successful?

4. How do I know that my application has been successful?

Every time you apply for a vacancy a confirmation message will appear on top of your iRecruitment user account and you will receive an email confirming your application. In addition, under the section “Jobs Applied For” will be updated to display your new application. Please check your iRecruitment account regularly for the updated status of all vacancies that you have applied to.

5. I missed the deadline. Can I still apply?

5. I missed the deadline. Can I still apply?

As with any position, once a closing date (deadline) has passed, no applications will be accepted. The deadline for applications is determined by 23:59 Central European Time (CET) and not by your local time zone. If it has passed 23:59 CET on the application close date, you will not be able to apply, regardless of the date and time in your current location.

Please continue to visit http://www.fao.org/employment/en/ and apply for new jobs as they become available.

6. Can I apply by sending my resume via e-mail?

6. Can I apply by sending my resume via e-mail?

All applications published with reference number stated with IRCXXXX, must be completed using iRecruitment unless stated differently in the “How to Apply” section of the vacancy announcement. Paper applications and resumes will not be accepted by fax, e-mail, or postal mail.

7. Can I modify my information/attach additional documents after I have submitted my application?

7. Can I modify my information/attach additional documents after I have submitted my application?

If you realize after submitting an application that you have forgotten to attach a document or include some information, just click on the tab "My Account", go to the relevant section of your profile (e.g. Qualifications and Skills) and enter and save your information. Please ensure to click on the button "Refresh My Resume" every time you update your details profile so that your PPF is also updated.

8. Do I need to apply for a particular vacancy?

8. Do I need to apply for a particular vacancy?

Yes, you must submit an application for each vacancy.

However, you can make your profile generally available to recruiters even if you are not applying for a specific job. They may then contact you regarding vacancies in which you may be interested.

To do so, you must complete your employment and education history (among other questions) and check the box to allow your online profile to be searched by FAO (found under the “Additional Information” tab). Given the large volume of applications, this is not a guarantee, however, that you will be contacted regarding all jobs for which you may be suitable.

Searching for Jobs

1. How do I search for jobs?

1. How do I search for jobs?

Once your account information is complete, go to your iRecruitment home page and click on the tab “Jobs”. Then click on the button “Search” (without adding any keyword / parameter) to display all available vacancies. Select the vacancy and click on “Apply Now” to submit your application.

If you are not able to find the requested vacancy in iRecruitment, please check the number of the vacancy announcement. Only vacancies with number IRCXXXX are published via iRecruitment. If you would like to apply to vacancy that is not published via iRecruitment, please follow the instructions regarding how to apply specified in the vacancy announcement

Selection Process

1. How can I check the status of my application?

1. How can I check the status of my application?

When you log in to iRecruitment, you will be taken to your “Home” page. On that page, you have a list of the positions to which you have applied. The column “Status” shows what status your application is in:

  • Application Received– Confirmation of your application to the vacancy
  • Selection ongoing– The recruitment process is in progress.
  • Selection finalized–The vacancy has been closed.
  • Vacancy Cancelled – The vacancy has been cancelled
  • Application Withdrawn – You have withdrawn your application

2. How can I withdraw my application?

2. How can I withdraw my application?

Note: the "Withdraw" functionality is to be sued only if you are no longer interested in a position.