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FAO and the EC present online Export Helpdesk
Facilitating market access for developing countries to the EU
7 December 2005, Rome - FAO and the European Commission today presented the EC’s Online Export Helpdesk for developing countries to FAO member countries at FAO’s Rome headquarters.

“This project will contribute to strengthening the strategic partnership between FAO and the EC. In the context of our planned cooperation on commodities and trade facilitation, it represents an important step forward,” said Alexander Sarris, Director of FAO’s Commodities and Trade Division.

In his presentation, Matthew Baldwin, Acting Director in the Directorate General for Trade of the European Commission, said: “The Export Helpdesk is a clear demonstration of the EC’s determination to help developing countries in their efforts to integrate further into the global economy. They deserve a fair chance to compete in the EU market, and our Helpdesk is designed to give them just that: a series of practical measures to help developing country exporters benefit properly from our preferential trade programme.”

The Export Helpdesk was initially launched in February 2004 with the goal of enhancing the economic growth of developing countries by facilitating the access of their exporters to the EU market. The online service has been providing free and comprehensive information to exporters from developing countries on how to export a product into the EU.

Confirmation of the importance of the Export Helpdesk for developing countries’ exporters is provided by the impressive statistics of its use: it has been receiving an average of nearly 3 500 visitors per day so far this year. In addition, 140-160 questions have been received per month by the contact section and an average of 100-120 offers and demands have been published per month in the market place section.

The Export Helpdesk provides the following information online:
- EU and Member States’ import requirements and internal taxes applying in each Member State for each particular product (Requirements and taxes section);

- EU preferential import regimes for the benefit of developing countries (Import tariffs, Customs documents and Rules of origin sections);

- Trade data for the EU and its individual Member States (Statistics section);

- A “Market Place” where exporters in developing countries can establish contacts with importers from the EU (Market Place section);
- Links to EU and Member State authorities and international organizations involved in practical trade operations and trade promotion (Links section);

- Possibility to lodge detailed information requests about real-life situations encountered by exporters (Contact section).
Users of the Helpdesk are invited to make suggestions as to further information which they consider could be usefully added to the Helpdesk to better serve their needs (email address: export-help@cec.eu.int).



For more information, visit:
http://export-help.cec.eu.int

Contacts:
Marta Moya Díaz
European Commission, DG Trade Unit E.3
export-help@cec.eu.int
(+32) 2 299 21 25

FAO press office
(+39) 06 570 53625
FAO-Newsroom@fao.org

Contact:

Marta Moya Díaz
European Commission
export-help@cec.eu.int
(+32) 2 299 21 25

FAO press office
FAO-Newsroom@fao.org
(+39) 06 570 53625

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FAO and the EC present online Export Helpdesk
Facilitating market access for developing countries to the EU
7 December 2005 - FAO and the European Commission today presented the EC’s Online Export Helpdesk for developing countries to FAO member countries at FAO’s Rome headquarters.
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