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All Categories > GAEZ Forum > Issues on the use of the Web site and Data Portal > Portal - LogIn as FAO staff member
Total Posts: 5 - Pages (1): [1]
Author: schnetzer
Posted: 11 déc 12 - 16:38
Subject: Portal - LogIn as FAO staff member
Hi all,

I receive an error message (see below) everytime I try to log in to the portal through my FAO account. I already told Margherita, but we could not resolve the problem so far. Has anyone had a similar experience?

Thanks for any help/hints!

Julian


HTTP Status 500 -

--------------------------------------------------------------------------------

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
org.fao.gaez.web.LoginServlet.service(LoginServlet.java:45)
javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
org.fao.caf.client.filter.CustomizableCASFilter.doFilter(CustomizableCASFilter.java:356)
org.fao.caf.client.filter.CAFFilter.doFilter(CAFFilter.java:275)


note The full stack trace of the root cause is available in the Apache Tomcat/7.0.26 logs.

Author: margherita.sini
Posted: 14 déc 12 - 11:06
Subject: re: Portal - LogIn as FAO staff member
Hi Julian,

Thanks for posting this... Indeed I send this issue to the team that can follow up... let me check where they are on it and come back to you.

Cheers
Margherita
Author: margherita.sini
Posted: 18 déc 12 - 09:35
Subject: re: Portal - LogIn as FAO staff member
Hi Julian, an update: they are working on solving this problem... Slowly but surely we will get through! Keep posted!
Author: schnetzer
Posted: 25 jan 13 - 10:26
Subject: re: Portal - LogIn as FAO staff member
Thanks Marghrita! The problem seems to be resolved. The FAO login works for me now
Author: margherita.sini
Posted: 22 fév 13 - 17:04
Subject: re: Portal - LogIn as FAO staff member
Dear users,

we have recently updated the login procedure and some of you had some issues. Clear your chache and everything should be fine.

Regards
the GAEZ Team
Total Posts: 5 - Pages (1): [1]
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