March 2001
Part II
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This session was divided into two major themes: (1) training to improve client relationships and (2) training for the automated office to provide modern customer service. The overall goal was to determine the training needs for conversion from a production driven organization, in which the objectives are to fulfill predetermined organizational mandates, to a client-oriented organization focussed on meeting the needs of customers. Some of the issues identified in the introduction were: (1) how can organizations evaluate client needs? and (2) how can operations, technologies, and public relations be used to respond to these needs?
The first working group examined client relations and the need for mechanisms to assist in changing the perspectives of staff and management in a client-oriented organization. Participants were first asked what the two major issues were in their organization with respect to dealing with and communicating with the public. These issues included the following:
Target audiences for a public awareness campaign included the general public and individual citizens, staff and management, special interest groups (e.g., farmers associations, professions, NGOs), politicians, courts, and the mass media.
Participants noted the importance of role models in understanding the potential benefits of and strategies for developing a client-oriented approach. In particular, visits to other countries and/or to model systems in their own countries were considered essential in the training (i.e., much of the knowledge is difficult to convey in a classroom setting). Participants also noted the importance of the particular trainer in these courses and the need for role models within their organizations.
The second group looked at the role of technologies in improving client services. The major point made by participants was that technology not only included computers, but also appropriate use of communications technologies (e.g., fax, telephone, payments by credit cards). Concerning the potential benefit of using the Internet, it was underlined that the first step should be providing general information about legislation, procedures, and opening hours. In future there is potential for downloading of registration forms and eventually for online-transactions.
The group also noted the need for implementing formal certification of land administration agencies and their local offices serving citizens in accordance with ISO standards or European Quality Assurance methodologies.
Summary of course proposals
Developing and Improving Client-Oriented Organizations
2.3.1 Evaluating User Requirements
2.3.2 Conflict Management Techniques
2.3.3 Improving Public Awareness
The Use of Technologies in Improving Client Relationships
2.3.4 Improving Services to Clients through Technology
2.3.5 Enhancing services through formal certification
2.3.1 Evaluating User Requirements
Topics to be covered |
Creating opportunities for client contact |
Target audience |
organizational staff and management; other agencies |
Duration |
1-2 days |
Timing |
as soon as possible, may need to be repeated |
Location |
In-country (national to local level) but out-of country visits are very important |
Language |
Country language |
2.3.2 Conflict Management Techniques
Topics to be covered |
Organizational behaviour |
Target audience |
organizational staff and management, other agencies |
Duration |
1-2 days |
Timing |
as soon as possible, may be repeated |
Location |
In-country - national to local level |
Language |
Country language |
2.3.3 Improving Public Awareness
Topics to be covered |
Defining and communicating system procedures and benefits Methodologies for improving public relations, including but not limited to: participatory approaches to client relations; guidelines for communicating through the media; preparing information materials; improving transparency of procedures; communicating with managers/politicians and other agencies; use of the internet for public awareness. |
Target audience |
communication staff and management in the organizations |
Duration |
5 days |
Timing |
as soon as possible |
Location |
national and regional offices are priority, but also local level |
Language |
local |
2.3.4 Improving Services to Clients through Technology
Topics to be covered |
Appropriate use of information technologies for enhancing client services Appropriate use of communications technologies for enhancing client services |
Target audience |
managers and staff of relevant land administration organizations |
Duration |
3-4 days |
Timing |
after 2.2.1 |
Location |
international, then national and regional levels |
Language |
English and country language |
2.3.5 Enhancing services through formal certification
Topics to be covered |
Formal certification in accordance with ISO standards or European QA model |
Target audience |
managers and staff of land administration organizations |
Duration |
3-4 days |
Timing |
High priority |
Location |
In-country |
Language |
English and country language |
Introduction
The session looked at the overall policy framework for land administration developments, of which laws and other legal instruments play a major role. In addition to laws and regulations, the policy framework, inter alia, is also expressed in terms of (1) institutional arrangements, (2) financing, and not least in (3) setting priorities.
The current land administration infrastructure in west-European countries has developed continuously over a long period, to a stage where it currently provides satisfactory services to a wide range of activities, such as land markets, land management, etc. Countries in the west generally do not question why they are maintaining cadastres and land registries, but concentrate on improving an already functioning infrastructure, by introducing new technologies, streamlining institutional arrangements, etc.
When developing cadastres and land registries, many transition countries have concentrated their efforts on implementing state of the art solutions. However, little attention is usually given to identifying and prioritising services for various sectors. Few, if any, transition countries have developed their land administration infrastructure within a framework of a National Land Administration Master Plan or similar strategic instrument. A Master Plan should identify areas to be surveyed first (i.e., urban or rural areas), whether to provide data for buying and selling of property, and the implementation of programmes for property taxation and to improve the housing situation. A Master Plan should also identify and prioritize legal reforms.
Concerning the latter issue the following issues were highlighted in the introduction: (1) which laws are needed, (2) which legal instruments are available (laws, regulations, standards, guidelines, etc), and finally (3) what are the appropriate procedures for developing the legal framework, i.e., how to include user groups, etc.
Following the introduction the first group concentrated on discussing training needs in order to develop appropriate policy frameworks for land administration. It concluded that the first series of training should be seen in an international context facilitating sharing of experiences and good practices from other countries. The need for strategic plans as an overall framework for national developments was generally accepted, for example, in form of Master Plans or as white papers to the Parliament. It was agreed that developing a model Master Plan or a model White Paper as an international exercise would be useful. It was further agreed that study tours for Members of Parliament and top level bureaucrats and advisors would be beneficial. Concerning larger countries, i.e., the Russian Federation, it was concluded that initiatives should focus on assistance at the regional level.
It was further agreed that land administration institutions should develop both longer term strategic plans as well as actions plans with shorter perspectives. It was generally accepted that training requirements in this respect, as a first step, should be based on facilitating sharing of experiences and good practices of other countries. Facilitating access to relevant information through the Internet was underlined as one useful instrument in this respect.
The second working group addressed the training needs with respect to the improvement of the legal framework. The general process for developing legislation in the region was identified, as were the roles of the various legal instruments: laws, decrees, regulations, standards, and guidelines. Participants emphasized the fact that training courses would need to be tailored to the legislative issues in a particular country at the time the course was planned because the legislative environment was rapidly evolving. Current issues included environmental and financial (taxation) laws, land consolidation, management of state lands, land formation, and administrative boundaries.
Two issues arose with regard to the legal framework and participants stated that these were the only concern for training at this time. The first was the need for legal and technical experts to better understand how specific legislation fits within the overall legislative framework, especially land law. This might lead to opportunities to simplify and consolidate legislation in the future. The second issue was the need for assistance in drafting standards.
Summary of course proposals
Policy framework
2.4.1 Developing national land administration strategies, Master Plans/White Papers
2.4.2 Developing business plans for land administration agencies, longer term strategic plans and shorter term action plans
Organizational framework
2.4.3 The laws related to land and real property
2.4.4 Developing standards and guidelines
Topics to be covered |
Development of National Land Administration Strategies, Master Plan/White Paper |
Target audience |
Managers of land administration agencies, Top-level bureaucrats in relevant ministries, MPs and their advisors |
Duration |
3-4 days, based on presentation of and further elaboration of model Master Plan/White Paper |
Timing |
High priority |
Location |
International |
Language |
English |
2.4.2 Developing business plans for land administration agencies, longer term strategic plans and shorter term action plans
Topics to be covered |
Development of business plans for land administration agencies, strategic plans( (+ 5 year plans) and actions plans (1-2 years perspective) |
Target audience |
Managers of agencies, heads of planning departments |
Duration |
3-4 days |
Timing |
High priority |
Location |
International |
Language |
English |
2.4.3 The laws related to land and real property
Topics to be covered |
The legislative process |
Target audience |
legal and technical experts drafting laws; other agencies |
Duration |
1-2 days |
Timing |
High priority |
Location |
National and regional levels |
Language |
Country language |
2.4.4 Developing standards and guidelines
Topics to be covered |
Procedures for drafting standards and guidelines
Current standard issues in the country (e.g., surveys, land use classification, registration codes) |
Target audience |
Managers and communications staff in organizations |
Duration |
1-2 days |
Timing |
High priority |
Location |
National and regional focus initially, later local jurisdictions |
Language |
Country language |
Introduction
The session reviewed five areas of importance to assist in identification of training needs necessary to improve administrative effectiveness. The first of these areas, looking at improving the internal effectiveness within land administration systems, reasserted the importance of the training conclusions reached in the first session. It was felt, on balance, that these issues could be most effectively dealt with in the existing proposals for training in that section. The second area, of co-ordinating activities with other agencies, was considered on two levels. At the first level, the issue of co-ordination of activities between agencies within a country was highlighted as an important concern and one where there is in many cases considerable need for improved interaction and exchange of information. The aspect of co-ordinating activities between agencies also has, of course, regional and international dimensions, with concerns about improving interactions, information exchange and understanding of land administration within the community of donor and financing agencies, and between this community and the recipient countries. A particular concern in this respect was over how inter-country exchanges of good practice could be facilitated within the region. Two other challenging areas for land registration and cadastral organisations were also considered; what decentralisation means and how to support its effective implementation, and how the public sector land administration community can interact and work with the private sector.
These issues were considered in two working group sessions. The first working group took as its theme enhancing administrative effectiveness in the national perspective (enhancing national administration group), and identified training issues to support administrative effectiveness in the improved co-ordination of activities between agencies, and in supporting processes of decentralisation. The second working group's theme revolved around enhancing administrative effectiveness in the external environment (enhancing external administration group), identifying training needs in the context of co-ordination of activities at the regional and international levels, and in how the public sector land administration community interacts with the private sector.
The enhancing national administration group considered the wide range of issues involved in improving co-ordination of activities between agencies. It identified two training courses in this area, distinguishing between the national level and the sub-national or regional level within country. The two courses therefore should provide training in Inter-agency co-operation - national needs and good practice, dealing with areas of interaction and overlap, and identifying frameworks to promote good co-ordination. The second course in this area identified the concern that, particularly in large countries and generally in the light of decentralisation policies, inter-agency co-operation at the regional level within countries is becoming an increasingly significant issue. A training course on Inter-agency co-operation at the regional level is therefore proposed to identify how these issues are being dealt with and to look at good practice in this area. The group also identified the need to design and develop guiding principles for decentralisation of registration and cadastre organisations.
The enhancing external administration group discussed the key issues that are being faced by many countries in the region in this field and identified the need for four courses to assist in capacity building. Two of these courses pick up the issue of private sector interaction and involvement, supporting the need for improving skills both in the private sector in how they respond to and work with the public sector, and in the public sector in dealing with and procuring form the private sector. The two courses dealing with these are, respectively, Working with the public sector, and Strengthening capacity for managing outsourcing. A further need was identified particularly in relation to the support that land administration systems should provide for mortgage institutions, a key factor in the development of real estate markets. The course requirement in this area is for Good practice for land administration in support of mortgage lending. The fourth course requirement deals with issues of exchange of experience, good practice and initiatives between the transitional economies of Central and Eastern Europe, and identifies the need for regional or sub-regional courses entitled Facilitating intra-regional co-operation.
Summary of course proposals
Enhancing national administration
2.5.1 Inter-agency co-operation - national needs and good practice
2.5.2 Inter-agency co-operation at the regional level
2.5.3 How to decentralise
Enhancing external administration
2.5.4 Strengthening capacity for managing outsourcing
2.5.5 Working with the public sector
2.5.6 Good practice for land administration in support of mortgage lending
2.5.7 Facilitating intra-regional co-operation
2.5.1 Inter-agency co-operation - national needs and good practice
Topics to be covered |
Cross information of tasks between agencies |
Target audience |
Representatives from national authorities representing concerned agencies |
Duration |
One week incl. international study tour |
Timing |
High priority, repeated courses as required |
Location |
Country and international study tour |
Language |
Country language |
2.5.2 Inter-agency co-operation at the regional level
Topics to be covered |
Cross information of tasks between agencies |
Target audience |
Representatives from regional authorities representing concerned agencies |
Duration |
One and a half week incl. interregional study tour |
Timing |
High priority, repeated courses as required |
Location |
Country and interregional study tour |
Language |
Country language |
2.5.3 How to decentralise
It was emphasised during the discussion to design and develop guiding principles for decentralized land administration systems and its implications for regional development. Issues should include:
2.5.4 Strengthening capacity for managing outsourcing
Topics to be covered |
Public sector contract management for contracts awarded for surveying activities |
Target audience |
Senior management of agencies |
Duration |
2-3 days |
Timing |
High priority, repeated courses as required |
Location |
In-country |
Language |
Country language |
2.5.5 Working with the public sector
Topics to be covered |
Public sector contract management for contracts awarded for surveying activities |
Target audience |
Private sectors contractors |
Duration |
2-3 days |
Timing |
High priority, repeated courses as required |
Location |
In-country |
Language |
Country language |
2.5.6 Good practice for land administration in support of mortgage lending
Topics to be covered |
Registration of mortgages |
Target audience |
Senior management of agencies and financial service providers |
Duration |
3-4 days |
Timing |
High priority, repeated courses as required |
Location |
In-country |
Language |
Country language |
2.5.7 Facilitating intra-regional co-operation
Topics to be covered |
Identification of coordination issues |
Target audience |
Senior management of agencies, managers of local land offices |
Duration |
3-4 days |
Timing |
High priority, repeated courses as required |
Location |
In-country |
Language |
Country language |
Following the presentation of the results of the deliberations of all of the sessions and working groups, strategies for implementing the training needs identified were discussed.
The session considered these strategies for implementation under three headings; verifying the results, financing the training, securing implementation.
3.1 Verifying the results
An important first activity in the strategy for implementing the training is to verify the results of the work. The representatives at the Bertinoro Initiative 2000 meeting are senior personnel from the Central and Eastern European countries responsible in many cases for the management, including training, of registration or cadastral organisations. The report and list of courses proposed derives its legitimacy from this fact. It remains true, however, that different countries will have different training requirements from within the package depending on their circumstances and that cross-referencing and verification of the results would give the proposals greater weight.
It was therefore agreed that comments would be expected from the delegates, who would take home copies of the draft report for circulation and discussion within their respective agencies. Comments would also be sought from selected academic institutions/universities and international organisations. The delegates are expected to provide the contact information (e-mail addresses) for the academic institutions/universities in their countries that they would like to be invited to supply comments. FAO will contact these and the relevant international organisations and NGOs for comments, including for example, UN ECE (Working Party on Land Administration), Habitat and the International Federation of Surveyors' Commission on Education. FAO will also supply copies of the report to other parties expressing an interest.
3.2 Financing the training
The meeting identified a range of possibilities for financing and implementing the training courses.
A significant proportion of the courses identified are likely to be able to be resourced from in-country resources and facilities. To this extent, the Bertinoro initiative contribution is in reviewing and encouraging recognition of specific areas of training that are necessary for registration and cadastre projects.
Where in many cases additional resources are required for such courses, the onus is on the registration and cadastre organisations within countries to lobby for the inclusion or financing of the courses appropriate to their circumstances. This may be possible in the context of existing projects, or where projects are under preparation. It may also be the stimulus for seeking bilateral or other support for these training initiatives. To this extent, the Bertinoro initiative and this report's contribution are in supporting this lobbying process, and in acting as leverage to provide persuasive arguments for potential providers and financial supporters of training courses.
In some cases internationally supported initiatives in training are called for in the report. It may be possible for some of these to attract support from the international organisations circulated with this report. Again, the Bertinoro initiative and this report's contribution are in supporting this lobbying process, and in acting as leverage to provide persuasive arguments for potential providers and financial supporters of training courses.
3.3 Securing implementation
A deadline of 1 March 2001 was agreed for the provision of comments and feedback on this draft report. These will be incorporated into the final report which will be made available on April 1 2001.
It was agreed that the participants should provide to FAO a short summary of how they have used this Bertinoro Initiative 2000 report. The summary should identify what courses have been set up and/or run, or are specifically planned as a result of the Bertinoro Initiative 2000 report. These short reports should be available to FAO by 1 June 2001, following which FAO will provide a summary of this and of any initiative(s) that the Organization has been or may be able to facilitate. These responses will be used as the basis for an assessment of the impact of this element of the Bertinoro Initiative.
List of participants
Mr. Zoran Angelov
Senior Advisor
State Department for
Geodetic Works
Trifun Hadji Janev 4
1000 Skopje, Republic of Macedonia
Tel: (389) 91 171-674
Fax: (389) 91 171-668 or 117-087
E-mail: rgu2@rgu.gov.mk
Mr Pier Ugo Calzolari
Professor
Rettore Università di Bologna
Viale Risorgimento, 2
40136 Bologna, Italy
Tel: (39) 051 209-3038
Fax: (39) 051 209-9372
E-mail: pucalzolari@deis.unibo.it
Mr. Gianfranco Cicognani
Via Ligabue, 30
40067 Rastignano di Pianoro - BO
Tel: (39) 051 609-8770
Mr. Libor Cihal
Central Land Management Office
Ministry of
Agriculture of the Czech Republic
Tesnov 17
11705 Praha 1, Czech Republic
Tel: (42) 2 2181-2734
E-mail: cihal@mze.cz
Mr. Tudor Dana
Secretary of State
National Office of Cadastre, Geodesy and Cartography
202A Splaiul Independentei Street
771411 Bucharest, Romania
Tel: (401) 222-2900; 004-0946-50591
Fax: (401) 222-5224; 004-0946-50591
E-mail: oncgc.romania@usa.net / oncg@itcnet.ro
Mr. Jakup Fetai
State Department of Geodetic Survey
8 Udarna Brigada 22
91000 Skopje, Republic of Macedonia
Tel: (389) 91 171-669
Fax: (389) 91 171-668
E-mail: rgu2@rgu.gov.mk
Mr. Konstantin Gegov
Director
Main Department of Cadastre and Geodesy
Ministry of Regional Development and Public Works
17-19, Kiril I Metodi Str.
1202 Sofia, Bulgaria
Tel: (359) 2 940-5339
Fax: (359) 2 987-2517
E-mail: KGegov@mrrb.government.bg
Ms. Christiane Kühn
Land Tenure Service, FAO
Viale delle Terme di Caracalla
00100 Rome, Italy
Tel: (39) 06 570-54574
Fax: (39) 06 570-53250
E-mail: christiane.kuhn@fao.org
Mr. Peter Laarakker
Cadaster and Public Registers Agency
P.O. 9046
7300 GH Apeldoorn, The Netherlands
Tel: (31) 55 528-5630
Fax: ( 31) 55 355-7362
E-mail: KadasterInternational@compuserve.com
Mr. Gerhard Muggenhuber
Federal Office of Metrology&Surveying (BEV), International Affairs
Schiffamtsgasse 3, 1025 Vienna, Austria
Tel: (43) 211 764-700
Fax: (43) 1 211 764-701
E-mail:geomugg@surfeu.at
Mr. Paul Munro-Faure
Chief, FAO Land Tenure Service
Viale delle Terme di Caracalla
00100 Rome, Italy
Tel. (39) 06 570-568 83
Fax (39) 06 570-53250
E-mail: E-mail:paul.munrofaure@fao.org
Ms. Victoria Nesheva
State Expert
Department Legislative Council
Ministry of Justice
1 Slavianska Street
Sofia 1000, Bulgaria
Tel: (359) 2 980-9215
Fax: (359) 2 981-582/987-9960
E-mail: viki@mjeli.government.bg
Ms. Olga Nesterova
Chief of Land Valuation Directorate
Federal Land Cadastre Service of Russia
39-A, Myasnitskaya Str.
103450, Moscow, Russian Federation
Tel: (7) 095 207-9731
Fax: (7) 095 207-2695
E-mail: alo@fccland.dol.ru
Ms. Sue Nichols
Centre for Property Studies
Dept. of Geodesy and Geomatics Engineering
University of New Brunswick
Fredericton, NB
Canada E3B 5A3
Tel: (1) 506 453-5141
Fax: (1) 506 453-4943
E-mail: nichols@unb.ca
Mr. Nagy Mihaly
Bekes County Assembly
5601 Bekescsaba, Pf. 118
Derkovits sor, Megyehaza, Hungary
Tel: (36) 66 441-549
Fax: (36) 66 441-698
Mr. Åke Olson
Coordinator of Swedesurvey Project in Russia
Swedesurvey
SE-801 82 Gävle, Sweden
Tel: (7) 095 921-1264
Fax: (46) 26 65-1819
E-mail:ake.olson@swedesurvey.se
website: www.swedesurvey.se
Mr. Helge Onsrud
Senior Advisor
Statens Kartverk
P.O. Box 8120 Dep
N-0032 Oslo, Norway
Tel: (47) 22 991-036
Fax: (47) 22 991-1011
E-mail: helge.onsrud@statkart.no
Mr. Alexey Overchuk
Deputy Chief
Federal Land Cadastre Service of Russia
39-A, Myasnitskaya Str.
103450, Moscow, Russian Federation
Tel: (7) 095 207-9627
Fax: (7) 095 207-2695
E-mail: alo@fccland.dol.ru
Mr. David Palmer
Land Tenure Service, FAO
Viale delle Terme di Caracalla
00100 Rome, Italy
Tel. (39) 06 570-53513
Fax: (39) 06 570-53250
E-mail: david.palmer@fao.org
Mr. Valery Popovtsev
Head of Division
Cooperation with International Organizations, Ministry of Agriculture of the Russian Federation
Russian Federation
Tel: (7) 095 207-4833
Fax: (7) 095 288-9580
E-mail: stranger@agro.aris.ru
Mr. Pierluigi Potenza
ITALECO S. p. A. Gruppo Fintecna
Via Carlo Pesenti, 109-111 Rome, Italy
Tel (39) 06 4399-7266
Fax (39) 06 411-1311
E-mail: p.potenza@italeco.it
Mr. Denis Prislonov
Deputy Chief of Information Analysis Directorate, Federal Land Cadastre Service of Russia
39-A, Myasnitskaya Str.
103450, Moscow, Russian Federation
Tel: (7) 095 207-9942
Fax: (7) 095 207-2695
E-mail: lo@fccland.dol.ru
Mr. Vittorio Prodi
President
Provincia di Bologna
Via Zamboni, 13
40126 Bologna, Italy
Tel: (39) 051 2181
Fax: (3) 051 218-640
E-mail: prodi@provincia.bologna.it
Ms. Sabrina Rappoli
ITALECO S. p. A. Gruppo Fintecna
Via Carlo Pesenti, 109-111 Rome, Italy
Tel (39) 06 439-971
Fax (39) 06 411-1311
E-mail: s.rappoli@italeco.it
Mr. Fritz Rembold
FAO Sub-Regional Office for Central and Eastern Europe
1068 Budapest, Benczur utca 34, Hungary
Tel (36) 1 461-2027
Fax (36) 1 351-7029
E-mail: fritz.rembold@fao.org
Mr. Gabor Remetey-Fülöpp
Chief Counsellor
Department of Lands and Mapping
Ministry of Agriculture and Regional Development
P.O.Box 1
H-1860 Budapest 55, Hungary
Tel: (36) 1 301-4052
Fax: (36) 1 301-4691
E-mail: gabor.remetey@fvm.hu
Ms. Ninel J. Sadjadi
Project Manager, Research
Center of Legal Competence (CLC)
Wohllebengasse 6, 1040 Vienna
Tel: (43) 1 503-7335
Fax: (43) 1 503-7336
E-mail: sadjadi@clc.or.at
Mr. Ruslan Semenchenko
Embassy of Ukraine
Via G. d'Arezzo, 9
Rome, Italy
Tel. (39) 06 841-2630
Fax: (39) 06 854-7539
Ms. Elena Skitsku
Advisor to the First Deputy Chief of the Federal Land Cadastre Service of Russia
39-A, Myasnitskaya Str.
103450, Moscow, Russian Federation
Tel: (7) 095 207-9414
Fax: (7) 095 207-2695; 207-2555
E-mail: alo@fccland.dol.ru
Mr. Gabriel Stanescu
S. Secretary of State
National Office of Geodesy and Cartography
202A, Splaiul Independentei Street
77208 Bucharest, Romania
Tel: (401) 222-2900; 004-0928-91361
Fax: (401) 222-5224
E-mail: oncgc.romania@usa.net / oncg@itcnet.ro
Ms. Tatiana Starodubtseva
Chief of Information Analysis Directorate,
Federal Land Cadastre Service of Russia
39-A, Myasnitskaya Str.
103450, Moscow, Russian Federation
Tel: (7) 095 207-9927
Fax: (7) 095 207-2695; 207-2555
E-mail: alo@fccland.dol.ru
Mr. Mario Thurner
Managing Director
Center of Legal Competence (CLC)
Wohllebengasse 6, 1040 Vienna
Tel: (43) 1 503-7335
Fax: (43) 1 503-7336
E-mail: thurner@clc.or.at
Mr. Lorenzo Turchi
ITALECO S. p. A. Gruppo Fintecna
Via Carlo Pesenti, 109-111 Rome, Italy
Tel (39) 06 4399-7316
Fax (39) 06 411-1311
E-mail: l.turchi@italeco.it
Ms. Natalia M. Vandysheva
Head of Department
Russian Institute for Land and Ecosystem Monitoring (RILEM)
Federal Cadastral Service of Russia
11 Gusniatnikov Lane
101000, Moscow, Russian Federation
Tel: (7) 095 925-3102
Fax: (7) 095 925-3102
E-mail: rilem@cityline.ru
Mr. George Vasilenko
Vice Director
Russian Institute for Land and Ecosystem Monitoring (RILEM)
Federal Cadastral Service of Russia
11 Gusniatnikov Lane
101000, Moscow, Russian Federation
Tel: (7) 095 921-7800
Fax: (7) 095 924-5552
E-mail: rilem@cityline.ru
Mr. Ndoc Vata
General Manager
Project Management Unit
Immovable Property Registration System
Instituti I Studmit Tokave
Rruga "Duresit"
Laprake, Tirana, Albania
Tel /Fax: (355) 4 223-296
Mr. Hendrik Westerbeek
Cadastre and Public Registers Agency
Huygenslaan 24
7314 LW Apeldoorn
The Netherlands
Tel: (31) 55 528-5162
Fax: (31) 55 528-5235
E-mail: HWesterbeek@compuserve.com
Mr. Jozsef Zahoran
Manager, Investment and Enterprise Promotion
Bekes County Assembly
Mh.: 5601 Bekesscaba, Pf. 118
Derkovits sor, Megyehaza, Hungary
Tel: (36) 66 441-549
Fax: (36) 66 441-698
Programme
Sunday (26 November 2000)
Morning: |
Opening of the Seminar and field trip to Ravenna |
Afternoon: |
Preparing the strategy for the seminar |
Monday (27 November 2000)
9:30 -10:00 |
Official opening of the Seminar |
10:00 - 12:30 |
Training needs to improve strategic and operational management |
12:30 - 14:30 |
Lunch |
14:30 - 17:30 |
Training needs to improve financial management |
17:40 - 18:10 |
Presentation on "Land administration training programmes in Hungary" - Gerhard Muggenhuber and Gabor Remetey-Fülopp |
18:15 - 18:45: |
Documentation of day's findings |
Tuesday (28 November 2000)
9:30 - 12:30 |
Training needs to improve customer service and product development |
12:30 - 14:30 |
Lunch |
14:30 - 17:30 |
Training needs to improve legal and policy frameworks |
17:40 - 18:10 |
Presentation on "Legal framework for implementation of a land registry system" - Ninel Sadjadi |
18:15 - 18:45 |
Documentation of day's findings |
Wednesday (29 November 2000)
9:30 - 12:30 |
Training needs to improve administrative effectiveness |
12:30 - 14:30 |
Lunch |
14:30 - 17:30 |
Presentation of draft report and identification of strategies |
Thursday (30 November 2000)
10:00 - 12:00 |
Closing session at the Province of Bologna offices |
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