Fairness and transparency are fundamental principles for FAO procurement activities. Bidders that believe they were not treated fairly in connection with a FAO procurement action may present a protest.
In order to present a protest, Bidders should submit the following information to the local FAO Representative or the Head of the Headquarters Unit that initiated the procurement action. The email must include:
(a) The Name, address, telephone number, fax number, and email of the bidder;
(b) The Solicitation, Purchase Order or Contract Number, name of the Buyer and the office issuing the Solicitation, Purchase Order or Contract;
(c) A brief statement on the grounds of the protest, an explanation of how the protest is timely, and an explanation of how the Bidder was directly affected;
(d) Copies of relevant documents supporting the statement;
(e) A brief statement on the best way for FAO to provide the bidder with relief.
Bidders will normally receive a reply within 10 working days.