• Official representatives and experts holding Diplomatic passport, Service Passport or Laissez-passer of the AU, UN traveling to Rwanda to attend the Conference will be issued with a free visa upon arrival.
• Delegates from African Member States traveling with ordinary passports will be issued with a visa upon arrival at the cost of 30 US Dollars.
• Delegates from East African Community Member States do not need a visa upon arrival.
• All citizens of the world are issued visa upon arrival at all border posts without prior application. For further information on the Rwandan new visa regime, please check the following site: https://www.migration.gov.rw/index.php?id=283

• Due to the recent outbreak of Yellow Fever in the region, the Rwandan Ministry of Health requires all travelers coming from countries that are endemic to Yellow Fever to produce proof of vaccination at border posts.
• Delegates without proof of vaccination will be immunized at airport clinic at a cost of 40 US Dollars.

• To facilitate delegates, there will be a reception tent, protocol officers and ushers at the main arrival terminal at Kigali International Airport.
• For a smooth protocol, we would kindly request for flights details and accommodation plan from each delegate.
• Ushers will attend to the delegates from the terminal, until they pick up their luggage and head to their respective hotels.
• Guests departing from Kigali International Airport will also be facilitated.

• In the eventuality that delegates lose their luggage, a dedicated lost luggage desk will assist delegates. Delegates can choose to have their luggage delivered at their hotels for a fee of 20 US Dollars or to collect it at the airport at no cost.

• Transport is organized for delegates from the airport to the hotel however, those who will choose to use any other transport means, Airport taxis are also available. Prices vary from 15 to 20 USD.

• Recommended official hotel is: Serena Hotel at a negotiated rate of $150 per night.
• For delegates who will be staying in other hotels apart from recommended official hotel listed above, will cater for their own transportation to and from the event venue.

• Upon arrival and until departure, a car will be provided to each Minister.
• Upon arrival and until departure, the Minister will be facilitated with a liaison person.
• The delegation accompanying the Minister will arrange for their own transportation as herein stated above.

• During the summit, delegates will be provided with 2 tea/coffee breaks and lunch per day.

• There will be no medical services available at the venue. Delegates are advised to seek treatment at one of the following hospitals:

King Faysal Hospital: +250 788307561
Centre Hospitalier Universitaire de Kigali/CHUK: +250 788868240
Kanombe Military Hospital: +250 788305703

• Kigali city has several pharmacies open mostly during day hours, with few others working 24/7 on rotation basis.

The following Rwandan mobile telecommunication service providers are available: 

• MTN
• Airtel
• Tigo

Mobile telephone service providers also provide gateway to Internet using GPRS, 3G and 4G. Cell phone SIM cards are widely available; however, every SIM card user/buyer in Rwanda is expected by law to be registered for activation. The SIM card can be registered at the point of purchase.

• The Unit of currency is the Rwandan Franc (RWF) that is divided into 100 centimes. Exchange rates are subject to fluctuation. Currently, 1 USD is approximately equivalent to 870 RWF.

Banking hours are from 08:00 to 18:00 on weekdays and from 08:00 to 15:00 on Saturdays. Banking amenities are available at all commercial banks; local and regional banks hold agreement with a variety of credit card networks:

• VISA: Bank of Kigali, Ecobank, Equity bank, I & M bank, Kenya Commercial Bank, ACCESS bank, Banque populaire du Rwanda and Urwego Opportunity bank
• MasterCard: Bank of Kigali, ACCESS bank, Cogebanque and Equity bank
• China Union Pay: Access bank, Equity bank and Bank of Kigali
• Japan Credit Bureau: Equity bank
• American Express: Equity bank and Bank of Kigali
• Diners Club: Equity bank and Bank of Kigali

• The time in Rwanda is GMT+2.

• As part of an environmental protection policy, plastic bags are not allowed into Rwanda Passengers entering Kigali International Airport, or any other border posts with plastic bags are required to discard them, and are supplied with an environmentally friendly alternative at a cost ranging between $2-$6.

• The power supply in Rwanda is 220/240V AC. It is advisable to bring your own round, two-prong adapter and transformer for 100V AC.

In case of emergency, please refer to the telephone numbers listed below.

• Fire Brigade (Toll Free): 111 or +250 788 311 224
• Ambulance (Toll Free): 912
• General Assistance: 997

• Public Offices open from 07:00 to 17:00 while business open from 8:00 to 18:00, Monday to Friday. Opening times on weekend for business range between 09:00 to 22:00.
• For more practical information on Rwanda, please visit: http://www.rwandatourism.com/practical-info