Access questions

We are having problems registering: what can I do?

We are having problems registering: what can I do?

If you had problems to register your institution to R4L Programmes:

  • There is a Registration guide that might be useful, at: http://www.research4life.org/howtoregister2/
  • All Telephone fields are exclusively numeric: no symbols, no spaces are allowed. No + in Country Code.
  • Activities and Comments fields have limited number or characters. Please check carefully that the text you enter is short enough: max 255 characters. 
  • Try different Internet browsers.

After having logged in with an Hinari account, why are there 2, 3 or 4 other programmes listed on the landing page?

After having logged in with an Hinari account, why are there 2, 3 or 4 other programmes listed on the landing page?

The change to the authentication system now allows you to access any of the Research4Life programmes for which your institution has registered without needing to sign out and reconnect using a different UserID.

I logged in with my AGORA account, but can click on and use Hinari. Will this create any errors?

I logged in with my AGORA account, but can click on and use Hinari. Will this create any errors?

No, the authentication system is designed to allow this now.  You only need one account from any Research4Life programme to access any of the programmes for which your institution has registered.

On the login page, when I select my preferred language, why does programme link on the landing page on ever take me to the English version of the portal?

On the login page, when I select my preferred language, why does programme link on the landing page on ever take me to the English version of the portal?

The language choice on the login page is a preference for your web browser and only affects the authentication messages and errors.  When you reach the Content Portal of the chosen Research4Life programme, you will still need to select the language of the portal you will need to use.

When I click on the login link for a Research4Life programme, I’m not asked to enter a UserID and password. Instead I am taken directly to the landing page showing my programme options. Is this a problem?

When I click on the login link for a Research4Life programme, I’m not asked to enter a UserID and password. Instead I am taken directly to the landing page showing my programme options. Is this a problem?

The authentication system doesn’t ask you for a UserID and password if your institution has an autologin function set up to fill in those details for you.  In addition, the new authentication system may be recognizing your institution’s IP addresses if those are on file with our partners at IPRegistry. 

My institution’s firewall is blocking access. What are the new domain names that need to be allowed for the new authentication system?

My institution’s firewall is blocking access. What are the new domain names that need to be allowed for the new authentication system?

Please ask your institution’s IT group to add permission for the following domains: 

               -login.research4life.org

               -sts.research4life.org

I’m clicking on a link and nothing happens, has the new authentication system broken something?

I’m clicking on a link and nothing happens, has the new authentication system broken something?

It is most likely that your browser is set to prevent popup windows.  Since the new authentication uses a new URL, any exceptions you’ve granted in the past for the Research4Life programmes no longer apply .  You will need to approve a new exception to allow popups from the new authentication system URL.  You should need to do this only once for each browser you use.

We have problems logging in to AGORA: what can I do?

We have problems logging in to AGORA: what can I do?

We are very sorry to learn that you are experiencing problems accessing our programmes. Since the migration to a new authentication server there are several issues you need to consider.

  • Please note that the password is case-sensitive and must be entered without empty spaces after.
  • Try a different browser.

If you still can not log in, send a message to us at agora AT fao.org and we will try to help. We need to know from which country and institution are you trying to connect and which user name and password are you using in order to try to help you. 

How do I request help? Checklist

How do I request help? Checklist

  1. What is your institution name, and country of institution?
  2. What is the username and password you are using?  
  3. Are you able to logon? Or do you get a "Failure to authenticate" message?
  4. If you are able to log on, are you unable to access all journals or only certain journals? 
  5. If only certain journals, please let me know the name and number of what is not working. Some journals are only available in abstract form, you will see that list once logged on.
  6. Please include a screenshot (including URL) showing the error message you receive on screen. This will help us help you. 
  7. Send this to the help desk: AGORA AT fao.org