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1998
Analysing Service Provision. Instruments for Development Cooperation Illustrated by Examples from Irrigation
The irrigation sector of development co-operation experiences considerable difficulty in delivering its services to water users on an efficient, sustainable and ecologically-sound basis. Investments have often failed to "pay off" as expected, and many newly constructed irrigation systems are under-utilized. In the first chapters, the background to the problem, definitions of the term "service", and the special features of non-commercial services are examined. Service analysis in complex organizational structures, and methods and instruments to identify and analyse the many and various services and service relationships are described. The analysis of governance modes for service provision is given in detail, and [...]