Bernhard Timon Msangi
P.O. Box 23450, Dar‐es‐Salaam Phone: +255 786 8888 31,
Email: [email protected],
Professional Summary
Sales Account Manager with experience in corporate sales, Corporate account management and handling, Direct and indirect sales on all ICT solutions and services and also equipped with B.Sc. in computing science degree, I have a good knowledge on Telecommunication on all technologies. An energetic, dedicated professional with record of building strong working relationships achieving exceptional results.
Professional skills and Experience
Skills Profile:
Sales Account Manager (SAM):
 This position was more of getting more corporate clients to join in, how to get clients from our competitors.
 Excellent ability to generate leads and to have a workable funnel for closing deals.
 Good communication skills which enables me to explain to the client what solutions and services they need and why.
 Ability to make the client comfortable enough to get my solutions and services.
 Corporate sales closures
 On time and Excellent Service Delivery
 Establishing the after-sell relationship with the client
 Excellent on collecting market intelligence and new information on what is happening to the industry.
 Good skills on prospecting using vertical markets, and also creating specific solutions and services to different markets, e.g. NGOs, Mining, Agriculture industries.
Key Account Manager (KAM):
 Excellent ability to maintain corporate accounts.
 Excellent ability to make an existing client to upgrade to a higher service to better their performance.
 Ability to provide scalable solutions that will grow as the client business will grow.
 Ability to close clients with multiple sites/ offices/ branches with solutions like VPA, MPLS, and the ability to explain these solutions to the client.
 Maintaining excellent relationship, as these usually results in new sells by recommendations from that client.
+255 786 8888 31 ● [email protected]
Bernhard Timon Msangi
Technical support clerk:
 Good communication skills.
 A Very Good listener.
 Handling hot and Cold phone calls.
 High rate of resolving the problems over the phone
 Making sure the client leaves the conversation happy, even if the issue is not yet resolved
Office and Technical:
 Proficient and competent with many software packages including
 All of the Microsoft packages, from Microsoft word, excel to Microsoft Money.
 CRM packages from SOLID, Salesforce.com
 Invoice creation and sales forecasting using SAP and SOLID
 Troubleshooting LAN & WAN
 Configuring and Troubleshooting Internet: Wireless, KU‐band VSAT and Wimax and Dial‐Up connections
Personal and Self‐Management:
 Thrive on challenging tasks in office environment.
 Highly organized and dedicated with positive attitude.
 Excellent written and oral interpersonal communication skills.
 Perform multiple assignments under pressure and consistently meet deadlines.
 Committed to maintaining quality and efficiency systematically approaching work tasks.
 Work well alone or as a team member.
 Very good in English and Swahili
Project Skills:
 Postgraduate research proposal on how to implement a Visual Basic programmed Information System on a Hospital administration and Inpatient and Outpatient program.
+255 786 8888 31 ● [email protected]
Bernhard Timon Msangi
Certificates and Awards:
Postgraduate M.Sc. Computing Science on Advanced Databases
B.Sc. Computing Science graduate with honors
Certificate of completion of the iWay Sales Workshop
Certificate of completion of the iWay Broadband service training
WORK EXPERIENCE
SIHEBS TECHNOLOGIES CO. LTD
Sales Executive
AFSAT COMMUNICATION (Tanzania) LTD, Dar es Salaam
Sales Account Manager, Sales and Marketing Department (Job Described above)
SIMBANET (T) LIMITED
Sales Account Manager, Corporate Sales Department (Job Described above)
DOVOTEL (T) Limited (SASATEL)
Key Account Manager, Corporate Sales Department (Job Described above)
AFSAT COMMUNICATION (Tanzania) LTD, Dar es Salaam
Sales Account Manager, Sales and Marketing Department (Job Described above)
November 2005
January 2000 - December 2004
January 30 2007‐February 4 2007
June 14 ‐June19 2006
1 Sep 2015 - Now
1 April 2011 – 1 Feb 2015
1 Feb 2010 – 1 Mar 2011
1 Aug 2009 – Jan 2010
1 Apr 2007 – Jun 2009
+255 786 8888 31 ● [email protected]
Bernhard Timon Msangi
STREAM ECE EMEA LTD – IRELAND DUBLIN
Stream’s provides customer support to companies in a number of industries with a focus High-tech. Many of the world’s leading software publishers, Internet service providers, and Hardware manufacturers trust Stream to solve customer issues for products and services.
Stream gave me a chance to work and get experience in different clients and software Companies.
Below are few contracts that I have worked under Stream.
May 2006 to April 2007
SYBASE 365 MOBILE SERVICES
Position Description
Technical Support Analyst Representative on English line, handling a wide range of enquiries coming through telephone and e-mail from our telecom client, in this case Mobile 365.
Also I was a ticket analyst, handling our response time to different categories of our client’s customers, e.g. platinum customers, gold customers and silver customers, both of which receives different level of support accordingly.
www.mobile365.com
Contact number: 00353 1 404 0891
January 2006 to May 2006
SALESFORCE.COM
Salesforce.com is the worldwide leader in on-demand customer relationship management ( CRM) services. More companies trust their vital customer and sales data to salesforce.com than any other CRM company in the world.
Position Description
As a senior Technical support engineer, my responsible was to make sure a satisfactory support was provided to all the salesforce.com support users. And that includes small-scale companies, meaning few user licenses to large-scale companies with up to 100, 000 users.
+255 786 8888 31 ● [email protected]
Bernhard Timon Msangi
Handling Escalated unresolved issues from first tier support line. Also providing training to the different parts of the software and also to manage an automated on-line self-training on how to use salesforce.com CRM and how to integrate it to the customer’s Business.
July 2005 to January 2006
MICROSOFT CORPORATION
Microsoft Corporation is one of the largest and most influential companies in the personal computer industry.
In addition to developing the de factor standard operating systems like DOS and Windows -- Microsoft has a strong presence in almost every area of computer software, from programming tools to end-user application and computer hardware as well.
Position Description
At Microsoft I was responsible for supporting all of the Microsoft applications and Microsoft games and hardware as well. That includes technical and first level support
Applications like Microsoft Money (2002 to 2006), All the Microsoft Office applications, Microsoft Auto route (All versions), MS Plus and more also all the windows operating system issues and security as well.
Handling and help to develop all the patches and fixes for repair releases. Also I was responsible for hardware support as well, from Keyboards and mice with their software and their drivers.
April 2004 to June 2005
SYMANTEC CORPORATION
Symantec’s Norton brand of consumer security solutions delivers Internet security and problem-solving Capabilities to individual users, home offices, and small businesses. The Norton brand of products is a market leader in desktop protection, with integrated products that work seamlessly to protect customers’ computers from virus
Outbreaks and malicious attacks.
Position Description
As a Technical support analyst my job was to support all the Anti virus products to our European, middle east and south African based customers with the software itself, and virus removals as well.
And being the first contact with the customer my job was also to update the knowledge base database, which is used for future product development.
+255 786 8888 31 ● [email protected]
Bernhard Timon Msangi
June 2001 – Jan 2002
CAPE CLEAR SOFTWARE LTD
61 Fitzwilliam Lane, Dublin 2, Ireland Tel: +353 1 241 9900 Fax: +353 1 241 9901
Customer Interaction Department Technical Support www.capeclear.com
Cape Clear software develops the products and technologies that enable customers to build web services. The Cape Connect web services platforms and Cape studio rapid development tool enables easy creation and
Integration of software applications. Based on XML, SOAP, WSDL, UDDI and Java Standards, the product also Enables businesses to publish and link software across the Internet.
Position Description
My role was to provide front line customer support and to establish the contact details of the Customers, their relationship to cape clear (evaluation, licensed user, ISV, VAR, OEM etc.) And solving all the problems they might have encounter during and after downloading the Product. Also the storage of all of the necessary information from that customer who is Interested with the product.
And all this information is stored in a CRM (Customer Relation Management)
An Online system called Sales force, and the necessary follow up letters are
Sent to the customers through e-mail while the customer is evaluating the
Product and possibly a sale.
+255 786 8888 31 ● [email protected]
Bernhard Timon Msangi
EDUCATION
September 2004 to June 2006
Griffith College Dublin
MSc In Computing science.
Modules taken: Advanced Databases
September 1998 to June 2002
Griffith College Dublin
BSc In Computing Science
Graduated with Honours in 2002.
CERTIFICATES
September 1998 to December 1998
Body: ITEB
Certificate: Understanding Computers
+255 786 8888 31 ● [email protected]
Bernhard Timon Msangi
Reference:
Dr. Alex Thomas Nguluma Advocate of the High Court of Tanzania and High Court of Zanzibar
Rex Attorneys, Rex House 145 Magore Street, Upanga P.O. Box 7495 Dar es Salaam tel: +255 22 211 4291/4899,
tel: +255 22 213 7191
fax: + 255 22 2119474/2830
Email: [email protected]
Mrs. Jemima Massawe Corporate Sales Manager Afsat Communications Tz Ltd P. O. Box 6154
Dar es Salaam
Tel: +255 (22) 2664413/21 Fax: +255 (22) 2664416 Mobile: +255 786 888812
Email: [email protected]
MR AIDAN FEEHAN
Team manager – Stream EMEA Stream Dublin
Phone: 00353 863008746
Email: [email protected]
MR RAYMOND RYAN
Team Mentor at Mobile 365 Stream EMEA
Stream Dublin
Phone: 00353 87 4112543
Email: [email protected]