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Indicator framework for national extension and advisory service systems

Metrics for performance and outcome measurement









Sulaiman V, R., Chuluunbaatar, D., Djamen, P.,  Grovermann, C. and Holley, A. 2022. Indicator framework for national extension and advisory service systems – Metrics for performance and outcome measurement. Rome, FAO.




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    The Extension and Advisory Service Systems Yardstick (EAS-Y)
    A scoring tool to generate evidence on performance and outcomes
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    Extension and advisory services (EAS) play a key role in facilitating innovation processes, empowering marginalized groups through capacity development, and linking farmers with markets. Advisory services are increasingly provided by a range of actors and funded from diverse sources. With the broadened scope of EAS and the growing complexity of the system, the quantitative performance indicators used in the past (e.g. related to investment, staffing or productivity) are not adequate anymore to understand whether the system is well-functioning. To enable evidence based and informed policy and investment decision for extension and advisory systems, the EAS-Yardstick (EAS-Y) has been developed through a consultative expert process. It constitutes a holistic scoring tool based on a comprehensive set of metrics that can capture all the nuances of the pluralistic EAS. Metrics are organized into two modules, related to EAS performance and to EAS outcomes, each subdivided into key EAS topics. These cover elements of the EAS enabling environment, scope and provision of services, and coordination, collaboration and learning in the system. At the outcome level, topics include the acquisition of skills, changes in behaviours and livelihood transformations. All metrics are operationalized through a scoring mechanism. EAS-Y is digitally enabled through the Kobo toolbox and is used for participatory assessments in various contexts. Assessments can support a systematic crosscountry analysis, complementing findings from more specific impact evaluations of EAS interventions or in-depth process evaluations. As such, it contributes to substantially enhance EAS system performance and outcomes by guiding investment and policy decisions.
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    Comprehensive assessment of national extension and advisory service systems
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    2022
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    Extension and advisory services (EAS) play a key role in facilitating innovation processes, empowering marginalized groups through capacity development, and linking farmers with markets. EAS are increasingly provided by a range of actors and funded from diverse sources. With the broadened scope of EAS and the growing complexity of the system, the quantitative performance indicators used in the past (for example related to investment, staffing or productivity) are no longer adequate to assess the performance of EAS systems. This operational guide meets the longstanding demand for guidance on undertaking such a comprehensive assessment of national EAS systems. It provides detailed directions on how to organize the entire process, from preparation to implementation and consolidation. Its use will help identify gaps and entry points for targeting investments and realigning policies for transforming EAS.
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    Brochure, flyer, fact-sheet
    Enabling entrepreneurship in extension and advisory services 2022
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    In the rapidly changing context of agri-food systems, extension and advisory services (EAS) are expected to provide new roles and services that go well beyond the traditional production-related technology transfer. Consequently, pluralistic EAS systems with diverse actors have emerged with diverse actors, including private and civil society organisations. These multiple EAS actors must adopt innovative entrepreneurship models if they are to act proactively and respond to the increasing diversity of farmers’ demands while staying independent and sustainable. Entrepreneurship in EAS means applying innovations such as creative and sustainable business models that can capture opportunities and new ideas, broaden the range of services and clients, and foster innovation in the agri-food system. It can strengthen autonomy (e.g. from donor funding), empower community-engaged providers that offer locally relevant services, create job opportunities, and strengthen resilience of EAS to shocks and disruptors. EAS entrepreneurs can include private agribusinesses, scalable start-ups, farmer champions and local volunteers, producer organisations and cooperatives, as well as public sector actors with innovative ideas who can network, create successful partnerships, and are result-oriented, willing to change and take risks. However, the development of appropriate EAS entrepreneurship models is conditioned by internal and external factors, like farmers’ demands, economic motivation, enabling and risk-mitigating policies and regulations, capacities and, perhaps most importantly, a profound mindset change of all the actors, moving towards sustainable and inclusive entrepreneurship and away from institutional silos, rigid public-only and big agribusiness-only schemes.

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