Núcleo de Capacitación en Políticas Públicas

Knowledge Management: concepts, methodologies and tools

Modalidad: Self-study course | Desde el 03-03-23 hasta el 31-12-24

Knowledge management (KM) can be defined as the set of processes that facilitate the generation, exchange, dissemination and use of knowledge to meet organizational objectives and improve institutional actions.

Based on this definition, KM constitutes a powerful mechanism to improve the quality of the actions of institutions. For this reason, the FAO Regional Office for Latin America and the Caribbean has developed this course, which provides the conceptual and practical tools that will allow work teams to build a KM culture and strategy in their institutions.


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Course overview


Knowledge management: concepts, methodologies and tools

Type of course:


Total duration:

4 chronological hours

Course modality and methodology:

This course uses a self-study modality, which means students are responsible for their own learning. It is structured into three units that are to be completed sequentially, meaning that once one unit has been completed, it is possible to access the next.

During the course, the participants will have the opportunity to review concepts, learn about new procedures, strengthen their knowledge and apply criteria. The themes are linked to learning and incorporating concepts, methodologies and tools to strengthen capacities in knowledge management in people, teams and organizations.

The course is fully online and the study of its contents requires an approximate time commitment of four chronological hours, which may vary depending on the references consulted. It also contains a set of reading materials that will allow the student to deepen their knowledge of the methodologies presented.

Start date:


Target audience:

The course is aimed at:

  • Professionals and technicians who work in FAO at the regional, sub-regional and national office levels, including technicians and coordinators of FAO projects.
  • Public sector managers who participate in the planning and/or implementation of programmes.
  • Representatives and professionals from civil society organizations, the private sector and academia.
  • University students interested in developing their skills in knowledge management.
General aim:

To understand and incorporate concepts, methodologies and tools to strengthen knowledge management capacities in individuals, teams and organizations, while also demonstrating how FAO is promoting knowledge management in Latin America and the Caribbean.

Specific objectives:
  • Explain what knowledge management is and help participants to understand its use in institutional dynamics.
  • Learn why knowledge management is a shared responsibility and understand how it can be incorporated into daily work.
  • Explain how FAO is promoting knowledge management in Latin America and the Caribbean.
  • Learn about tools that can be used in different dimensions of knowledge management.
  • Definition of knowledge management (KM), data and information concepts
  • Theory and evolution of KM
  • How to define a KM strategy or plan
  • KM methodologies
  • KM at the FAO Regional Office for Latin America and the Caribbean
  • KM toolbox in an organization
  • How to carry out analysis and documentation of experiences
FAO e-learning Academy course:

The following FAO e-learning Academy course related to this topic was chosen so that participants can deepen their knowledge:

Course evaluation and grading system:

To pass the course, a final evaluation must be completed at the end of the learning process. A minimun grade of 70% is required to pass the course and an indefinite number of attempts is permitted.

The evaluation will be graded according to the following scale:

  • Distinction: 90 to 100 points
  • Merit: 80 to 89 points
  • Pass: 70 to 79 points
  • Fail: 0 to 69 points
Hardware requirements:

Each participant requires the following equipment with the corresponding minimum technical specifications to correctly complete the course:

  • PC with Internet connection.
  • The quality and speed of browsing and downloading documents will depend exclusively on the connection bandwidth.
  • RAM greater than 1GB.
  • Available hard disk space of at least 500 MB.
  • 600 MHz processor or higher.
Software requirements:
  • Latest version of Google Chrome, Mozilla Firefox, Safari or Opera web browser, Google Chrome, Mozilla Firefox, Safari u Opera, with JavaScript enabled.
  • Screen resolution of at least 1024 x 768 pixels (width by height).
  • PDF document reader.
Additional requirements:
  • Microsoft Office skills (Word, PowerPoint, Excel), e-mail management and Internet browsing.
  • Availability of at least 8 to 10 hours per week for reading and carrying out course activities.
  • Participants may choose their own study schedule and enter the virtual classroom at any time, but should consider going online at least three times a week to complete the required readings and activities.

The course is offered in English.

Course code:



If the participant passes the course, they will be able to automatically download the certificate granted by FAO RLC on the virtual platform.

Please remember to save your certificate, as it will not be available to be downloaded again once the course has ended.

FAO strategic better(s) to which the course contributes:

All four “betters” (better production, better nutrition, a better environment, and a better life, leaving no one behind)

Related FAO Regional Initiative:
  • Regional Initiative 1: Support for the Hunger-Free Latin America and the Caribbean Initiative.
  • Regional Initiative 2: Family farming and inclusive food systems for sustainable rural development.
  • Regional Initiative 3: Sustainable use of natural resources, adaptation to climate change and disaster risk management.
Related FAO cluster

All the clusters

Supervising officer:

Maya Takagi


If you have any questions, please contact [email protected]