Conventional agricultural systems have contributed to social, economic and environmental problems and are the main threat to global sustainability. In response, theoretical frameworks to describe the transition to sustainable food systems have been proposed, emphasizing the necessity to shift from farm-level solutions to a focus on interactions within the entire value chain, from production to consumption. Despite the emphasis on the importance and potential of consumers to contribute to sustainable agri-food transitions, approaches to their role have remained within the traditional, linear supply chain framework. Marketing approaches view consumers as passive actors, limited to voting with their wallets, which has deepened the disconnection between consumers, producers and nature, resulting in a triple fracture. This study analyzes the role of the consumer in agri-food systems, contrasting marketing approaches with other consumers/citizens concepts and locate them within sustainability transition frameworks and a multi-level perspective. It also explores the re-establishment of the connection between farmers, consumers, and human–nature connectedness and explore this connection mediated through innovative business models, which act as niche innovations with the capacity to influence regimes and landscapes within the multi-level perspective. The role of consumers/citizens in the co-creation of innovative business models is also addressed.