The most widely accepted evaluation terminology can be found in the OECD glossary of evaluation terms, in English, French and Spanish: http://www.oecd.org/dataoecd/29/21/2754804.pdf
The American Evaluators Association and the Michigan University maintain a number of checklists for evaluation management using various evaluation models. A bit too detailed for non-specialists but a useful source of ideas and tips nonetheless.
http://www.wmich.edu/evalctr/checklists/checklistmenu.htm
A short primer on indicator theory from UNDP: http://accsubs.unsystem.org/ccaqfb-intranet/RBB-RBM/UNDPIndicaors.pdf, as well as http://stone.undp.org/undpweb/eo/evalnet/docstore3
/yellowbook/documents/key_indicators.pdf
In the 90's the World Bank invested quite a lot of efforts into its "Performance Monitoring Indicators", in effect a list of standard indicators for all development sectors (energy, micro-finance etc.). Their handbook discussing indicators is here: http://www-wds.worldbank.org/servlet/WDS_IBank_Servlet?pcont=details&eid=000009265_3961219094954
An EU paper on common questions with criteria and indicators: http://europa.eu.int/comm/agriculture/rur/eval/evalquest/a_en.pdf
The US Environment Protection Agency has given some thoughts to the evaluation of indicators: http://www.epa.gov/indicators/qrformat.htm
A Brief Guide to Questionnaire Development, by Dr. Robert Frary - http://www.testscoring.vt.edu/fraryquest.html
A very good and short tutorial on survey design, by David S. Walonick: http://www.statpac.com/surveys/surveys.doc or http://www.statpac.com/surveys/ (Statpac is selling a survey software as well).
A useful list of response scales (Fair / Unfair; Agree / Disagree, etc.) at
http://dataguru.org/ref/survey/responseoptions.asp
A concise guide to questionnaire development, developed for surveying the usability of information technology projects: http://atwww.hhi.de/USINACTS/tutorial/quest.html
Sites on statistical analysis:
http://www.statsoft.com/textbook/stathome.html
http://obelia.jde.aca.mmu.ac.uk/resdesgn/arsham/opre330.htm
An example of a web survey in FAO (COAG Delegates survey):
http://waicent.fao.org/coagsurvey/
Qualitative approaches - semi-structured interviews and focus groups:
A good primer to qualitative evaluation techniques can be found on the Cyfer.net website of the University of Arizona (apparently being restructured), in particular "Using Focus Groups for Evaluation", by Mary Marczak & Meg Sewell, and "The Use of Qualitative Interviews in Evaluation", by Meg Sewell.
Evaluating programme outcomes:
The IDRC evaluation office has developed a detailed methodology called "outcome mapping" to help programme evaluators and staff review their effectiveness.
http://web.idrc.ca/ev.php?url_id=26586&url_do=do_topic&url_section=201&reload=1060162955
The UNDP Handbook on Monitoring and Evaluating for Results: http://www.undp.org/eo/documents/HandBook/ME-HandBook.pdf
Hope N. Tillman: Evaluating Quality on the Net. Babson College, Massachusetts: http://www.hopetillman.com/findqual.html#my
Smith, Alastair G. "Testing the Surf: Criteria for Evaluating Internet Information Resources." The Public-Access Computer Systems Review 8, no. 3 (1997):
http://info.lib.uh.edu/pr/v8/n3/smit8n3.html
OECD-DAC has a rich collection of evaluation guidelines, including: Peer Review: a Tool for Co-Operation and Change - an Analysis of an OECD Working Method by Fabrizio Pagani: http://www.oecd.org/dataoecd/33/16/1955285.pdf
Same document in French: L'Examen par les Pairs : un Instrument de Coopération et de Changement. http://www.oecd.org/dataoecd/33/18/1955301.pdf
