FAO Yemen Beneficiaries Feedback Mechanism (BFM)

The Beneficiary Feedback Mechanism (BFM) enhances accountability and transparency in FAO Yemen interventions by providing affected communities and all stakeholders with accessible channels to voice their concerns and receive timely responses.

In 2024, a total of 1042 complaints and feedback cases were registered through WhatsApp, a toll-free line, and email. Of these, 1,041 were fully resolved, reflecting a 99.90% resolution rate. Key issues raised included beneficiary selection, timing of assistance, and quantity provided.

To improve accessibility, FAO conducted targeted awareness sessions and distributed leaflets to beneficiaries. Continuous monitoring and analysis of BFM data support service quality, fair resource distribution, and stronger community engagement.

File feedback

Should you have any remarks, suggestions, or complaints concerning the activities of the Food and Agriculture Organization of the United Nations (FAO), we encourage you to submit them through telephone (Calls and text messages), WhatsApp message, or email.

All aid is free. No sexual or other favor can be requested in exchange for assistance.

FAO is dedicated to preventing sexual exploitation and abuse. It is not acceptable for any aid worker to demand sex or other favours and, if it happens, should be reported immediately.

Your suggestions/complaints will be taken very seriously by the organization in order to improve our performance and ability to address problems. 

Please share your feedback/suggestions/complaints through one of the following communication channels:

Mobile phone & WhatsApp: +967 776 01 30 30

Email: [email protected]

Any information that you will provide is strictly confidential, and the Organization will ensure that it will not be shared with anyone other than the employees concerned by the complaint.