About FAO grievance mechanisms
Stakeholders involved in or affected by activities supported by FAO have a right to express their opinions to the Organization with regard to the actions that affect them. Addressing grievances early and effectively mitigates, manages and contributes to successfully addressing any issue.
The existence of a grievance mechanism is crucial to ensure that affected parties have access to fair, transparent, inclusive and no-cost processes and mechanisms to redress grievances and resolve conflict.
FAO grievance mechanisms receive and address complaints related to the implementation of activities in a timely and culturally appropriate manner. Once a grievance has been made, FAO will keep the complainant abreast of the progress of the case.
FAO prohibits and prevents retaliation against stakeholders who seek to be informed about and participate in activities that are supported or implemented by the Organization; express their concerns about them; or gain access to the processes and mechanisms of FAO projects for redressing grievances. The Organization neither tolerates nor contributes to threats, intimidation, retaliation or physical and legal attacks against stakeholders who are involved in and affected by FAO projects. Respect will be given to requests for confidentiality with regard to the identities of complainants and disclosure of information provided to these mechanisms.
How to file a grievance related to the activities of an FAO-managed GCF project
If you want to file a grievance related to the activities of an FAO-managed GCF project, please address it through the project-specific Grievance Redress Mechanism, or the country office Grievance Redress Mechanism.
In addition to grievance mechanisms at the project level and country office level, FAO has established an independent accountability mechanism as a supplemental means to address concerns of stakeholders involved in or affected by FAO projects, and review alleged or potential violations of FAO environmental and social safeguards (Compliance Reviews Following Complaints Related to the Organization’s Environmental and Social Standards Guidelines, 2015).
To be eligible, all complainants must indicate the steps they have taken to make good faith attempts to resolve their grievances at the level of project-specific grievance redress mechanism and the results of those attempts; or demonstrate a good reason (e.g. reasonable fears about their safety) for not approaching the project management.
To use the independent accountability mechanism channel, please contact the Office of the Inspector General (Investigations).
Furthermore, you can also access the GCF’s Independent Redress Mechanism to address your grievance. Please file your grievance using the online form available at: https://irm.greenclimate.fund/case-register/file-complaint.