Grievances and complaints registered under FAO–GCF projects (2020–2024)
2024
| Country | GCF Ref. | Type/Date of receipt | Description of grievance | Description of resolution | Status |
|---|---|---|---|---|---|
| El Salvador | FP089 | Grievance 12/07/2024 | A complaint was received regarding damage to bokashi inputs stored in a warehouse due to rain, causing bad odour and rodent infestation. | Damaged materials were removed and disposed of, pest control measures were implemented, and safe storage conditions were ensured. | Closed |
| Pakistan | FP108 | Grievance 25/07/2024 | Delayed salary payments to farmer facilitators. | Payments were expedited and internal procedures improved. | Closed |
| Pakistan | FP108 | Grievance 28/08/2024 | Complaint regarding unpaid amounts due to banking issues. | Payment was issued through an alternative method and confirmed as received. | Closed |
| Pakistan | FP108 | Grievance 28/11/2024 | Delayed compensation payments for facilitators. | Payments were processed and timelines improved. | Closed |
| Pakistan | FP108 | Grievance 03/12/2024 | Complaint regarding non-selection of facilitators for project activities. | Selection criteria and processes were explained to the complainants. | Closed |
| Congo | FP159 | Grievance 31/08/2024 | Group leader withholding payments from service providers. | Groups were restructured and the group leader was removed. | In progress |
| Congo | FP159 | Grievance 01/09/2024 | Dismissal of group without payment and exclusion from future work. | Facilitators were investigated and disciplinary measures taken. | In progress |
| Congo | FP159 | Grievance 01/09/2024 | Late payment of benefits to beneficiaries. | Procedural delays were corrected and payments completed. | In progress |
| Congo | FP159 | Grievance 31/08/2024 | Poor organisation of seedling transport resulting in losses. | Service provider was notified and replacement process initiated. | In progress |
| Congo | FP159 | Grievance 31/08/2024 | Exclusion of Indigenous Peoples from field activities. | Measures were introduced to improve inclusion in future cycles. | In progress |
| Congo | FP159 | Grievance 31/08/2024 | Concern that fieldwork exceeded agreed land limits. | Investigation confirmed compliance with agreed limits. | In progress |
| Congo | FP159 | Grievance 31/08/2024 | Threats to terminate contracts following complaints. | Issue was addressed with implementing partner through corrective dialogue. | In progress |
2023
| Country | GCF Ref. | Type/Date of receipt | Description of grievance | Description of resolution | Status |
|---|---|---|---|---|---|
| Paraguay | FP062 | Grievance 19/05/2023 | A complaint was received regarding delayed wage payments in Río Verde, Capiibary. | Full payment was made and the revised payment schedule was implemented. | Closed |
| Paraguay | FP062 | Grievance 20/05/2023 | A complaint was received regarding insufficient seedlings in Ko’e Poty community. | Missing seedlings were verified and supplied. | Closed |
| Paraguay | FP062 | Grievance 22/05/2023 | A complaint was received regarding non-payment of wages in Naranjay community. | Payment for all due days was completed and the delay was clarified. | Closed |
| Paraguay | FP062 | Grievance 20/06/2023 | A complaint was received regarding delayed wage payments in Parakau Keha community. | Full payment was completed and the payment schedule was adjusted. | Closed |
| Paraguay | FP062 | Grievance 20/06/2023 | A complaint was received regarding non-payment of wages in San José, Capiibary. | Full payment was ensured and delays were explained to participants. | Closed |
| Paraguay | FP062 | Grievance 19/10/2023 | A complaint was received regarding fire damage to forest plots in Ko’e Poty community. | Plots were restored through replanting and fire prevention measures were introduced. | Closed |
| El Salvador | FP089 | Grievance 06/07/2023 | A complaint was received that a community promoter was verbally assaulted by implementing partner staff. | The partner was notified, corrective measures were taken, and the issue did not recur. | Closed |
| El Salvador | FP089 | Grievance 28/07/2023 | A complaint was received regarding bad odour from bokashi production inputs. | Materials were removed and improved handling and storage protocols were introduced. | Closed |
| Chile | FP120 | Grievance 31/10/2023 | A complaint was received regarding delayed payment for contractor services. | Payment was completed and administrative procedures were improved. | Closed |
| Congo | FP159 | Grievance 18/10/2023 | A complaint was received regarding the exclusion of Indigenous Peoples from project activities. | Participation was ensured and equipment was provided to enable inclusion. | Closed |
2022
| Country | GCF Ref. | Type/Date of receipt | Description of grievance | Description of resolution | Status |
|---|---|---|---|---|---|
| El Salvador | FP089 | Grievance 5/5/2022 | A complaint was received about the smell coming from the preparation of bo-kashi-type fertilizer in the municipality of Santa María Ostuma. | The matter was resolved by transferring the material to a location outside of the urban area and covering it with a plastic sheet. Additionally, microorganisms were applied to counteract the odour. The Departmental Health Unit and the Health Inspector verified and approved the measures. The case was then closed. | Closed |
| El Salvador | FP089 | Grievance 5/26/2022 | A complaint was received regarding the delivery of agricultural packages to producers participating in the RECLIMA project. | It was clarified that the delivery of the respective agricultural packages did not fall under the scope or responsibility of the RECLIMA project and/or FAO. This clarification will be made to all agencies and partners on the ground. | Closed |
| Pakistan | FP108 | Grievance 21/04/2022 | The complainant called the hotline to report that inputs (seeds and fertilizer) for Kharief-22 had not been received. | The matter was resolved following a meeting with the complainant in which delay reasons were explained. | Closed |
| Pakistan | FP108 | Grievance 8/03/2022 | The complainant questioned the delay in the provision of seeds for Kharif-2022. | The Provincial Coordinator explained the delay during a telephone conversation. | Closed |
| Pakistan | FP108 | Grievance 13/07/2022 | The complainant questioned why he was not selected as a project beneficiary. | The selection criteria was explained during a meeting with the project lead and training facilitator. | Closed |
| Paraguay | FP062 | Grievance 28/09/2022 | A complaint was received regarding the periodicity proposed for wage payments to Indigenous communities of Capiibary district. | An agreement was reached for two wage payments during year 1. | Closed |
2020
| Country | GCF Ref. | Type/Date of receipt | Description of grievance | Description of resolution | Status |
|---|---|---|---|---|---|
| El Salvador | FP089 | Grievance 20/02/2020 | A complaint was received questioning the project delay. | The matter was resolved when the complainant was informed that the delay in project field activities was due to the COVID‑19 pandemic. | Closed |
| El Salvador | FP089 | Grievance 16/09/2020 | A query was made regarding the delay in the implementation of field activities for the RECLIMA project. | The query was resolved following a meeting between the project team and the complainant, explaining that the delay was due to government‑imposed COVID‑19 restrictions and that activities would start in late 2020. | Closed |