Complaints and Conflict Resolution Mechanism 

In order to strengthen transparency, participation, and accountability, the GCF–Visión Amazonía Project has established a Complaints and Conflict Resolution Mechanism, in compliance with the guidelines of the Green Climate Fund.

This citizen response mechanism has been created to ensure that all individuals, communities, and other interested stakeholders can access public information, express concerns, submit inquiries, petitions, complaints, or claims, and receive timely and respectful responses regarding situations related to the implementation of the project.

Please note that the GCRM is not only intended to address grievances. It also collects suggestions that contribute to the continuous improvement of project activities in the territories.

How to submit an inquiry, petition, complaint, or claim?

The GCF–Visión Amazonía Project provides several channels to ensure that all requests are addressed in a timely manner.

Contact the GCF–Visión Amazonía Project directly:
You may submit your inquiry, petition, complaint, or claim through the following channels:

GCF–Visión Amazonía Project
Email: [email protected]
Mobile and WhatsApp: +57 310 209 7962

The project team will review your request and provide a response as soon as possible.

If the project’s response does not meet your expectations, you may contact the FAO Colombia Grievance and Complaints Office directly.

FAO Colombia Representation
Email: [email protected]
Mobile and WhatsApp: +57 310 2365922 
More information

Please note that if a complaint cannot be resolved at the local level, the FAO Office of the Inspector General may review it independently to ensure impartial and appropriate handling.

If you still consider that your case has not been satisfactorily addressed, you may contact the project’s partner ministry:

Ministry of Environment and Sustainable Development (MinAmbiente)
Application form

View the project's independent mechanism here

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