About FAO Grievance Mechanisms
The Food and Agriculture Organization of the United Nations (FAO) in Ethiopia has a established Complaints and Feedback Redress Mechanism (CFRM) aimed at tackling concerns, complaints, grievances, suggestions and feedback from stakeholders.
The mechanism is important for ensuring open and two-way communication with stakeholders, as well as the commitment of accountability to affected populations. The CFRM also provides a platform for incidents of sexual exploitation and abuse. The key components of the mechanism are transparency in programme delivery with the stakeholders, confidentiality and anonymity of the complainants or whistle-blowers, and feedback loop.
Currently, the key channel FAO Ethiopia is using for its CFRM is a Toll-free Call Centre Operation (CCO) based in Addis Ababa to monitor and receive information from the nine regions where FAO implements its field programme in Ethiopia.
File a grievance
The CCO is manned by five (5) dedicated and well-trained personnel who are fluent in English and local languages (Amharic, Afar, Somali, Tigrigna, Sidama and Afan Oromo) due to the diverse nature of the country and to ensure all issues are captured and attended to. Since its establishment in November 2023, the CCO has been receiving several inquiries, complaints and feedback calls, of which the majority are resolved.
For more details, you can refer to the Compliance Reviews Following Complaints Related to the Organization’s Environmental and Social Standards Guidelines.
To use FAO accountability mechanism channel at the country level, please contact directly our Grievance Officer at:
Toll free: 7333
Tel: +251 11 647 8888
Or E-mail Address: [email protected]
Moreover, you can report any misconduct by clicking on the below link:
Report Misconduct | FAO | Food and Agriculture Organization of the United Nations