FAO Complaint Mechanisms

Do you have a complaint? Report it.

What is a complaint?

It is any allegation, claim, concern, or information indicating a possible breach of FAO standards. Complaint mechanisms enable the timely resolution of issues directly related to project activities.

Who can file a complaint?

Anyone can file a complaint or make a suggestion related to the project. Stakeholders have the right to express their opinions—positive or negative—to the Organization regarding actions that affect them.

Principles:

• Confidentiality.
• Mutual respect.
• Impartiality.
• Equality.
• Transparency.
• Compliance with national regulations.
• Honesty.
• Respect for human rights.

Do you have a complaint or suggestion about an FAO project?

Use the project’s specific complaint mechanism or contact [email protected].

If a complaint cannot be resolved at the project’s management/technical level, please contact the FAO Representation in Uruguay at: +598 29017340.

You may also contact the Office of the Inspector General (Investigations).

Protection from Sexual Exploitation and Abuse

You have the right to be safe and to be treated with respect.

No one may ask you for money or favors in exchange for assistance.

• Any form of abuse of power by FAO staff, partners, or humanitarian workers is strictly prohibited.
• You have the right to be treated with dignity and respect.
• Assistance is always free of charge and provided based on needs.
• Humanitarian workers must follow a code of ethical conduct at all times.
• Your report will be treated confidentially.
• FAO takes all allegations of misconduct very seriously.

Reports can be made through the hotline, by phone, email, postal mail, or in person, as detailed below:

FAO Hotline: fao.ethicspoint.com [External independent website]

Email: [email protected]

Office of Inspector General (OIG): Building A, Fourth Floor (Room A-412), Food and Agriculture Organization of the United Nations, Viale delle Terme di Caracalla, 00153 Rome, Italy.